Applicant FAQs

Is there a fee to apply?

A $200 fee will be requested when we are ready to process your application.  This fee will be used as part of your security deposit when your application is approved. The $200 application fee will be refunded if you are declined.

What is included in my rent?
  • Heat & water is included; power will be your responsibility.
  • Parking is available at an additional cost.
What lease terms do you offer?
  • We offer one year leases, however if you require a shorter term, we can accommodate on a case-by-case basis.
How do I apply?

Check our website for availability and fill in the application or waitlist form.

  • For an application, you will require photo ID and payment of the $200 application fee. We will run a credit check and income verification is required (2 most recent paystubs or letter of employment).  We will also check with your previous landlords.
    • NOTE: Everyone that will be living in the suite must be listed on the application form and everyone over 18 must sign the lease document unless they are legally unable to do so.
  • For waitlists, we will contact you when a suite becomes available that fits your needs. You will then fill out the application and send in the $200 application fee.
Are you pet friendly?

We are cat & dog friendly (max 2 per unit) and do not have a size limit on dogs. No aquariums or caged pets allowed.

  • For cats, there is a one-time, non-refundable pet fee of $150 per cat and no monthly fees.
  • For dogs, our fees are $35 per month per dog.
  • We also have a Pet-Free building
Do you have parking?
  • Surface parking (powered or non-powered) is available for residents.

Future Resident FAQs

What do I need to do before I move in?

Sign your lease documents within 48 hours of receipt; a void cheque or direct deposit slip is required.

At least 48 hours before move-in:

  • Pay your full first months lease charges plus pro-rated charges (if applicable) as well as one-time cat fee (if applicable).
  • Provide insurance and power confirmation prior to move-in. Start date for both services must match date of move-in.
The Insurance Company is asking me questions about the building…
  • Liability amount: $2,000,000
  • Units per Building:
    • 10 Nevada Place – 39 Units
    • 12 Nevada Place – 79 Units
    • Total: 118 Units
  • Siding Materials: Hardy Plank
  • Roofing Materials: Asphalt Shingle
  • Heating: Hot water boiler
  • Fire Hydrants on site
  • Fire Station In Community
How do I book an elevator for move-in?
  • NOTE: holding the door open to the elevator without having it locked out may result in damage to the elevator that will be charged back to you.
  • Please email live@BigLakePointe.com for your 2 hour booking; 48 hours notice is required.
Who should I get internet through?

We have programs with both Shaw and Telus for you to get discounted internet. The contact information for them is:

  • Telus: 310-3343
  • Shaw: Coming Soon

Current Resident FAQs

What do I do in an emergency?
  • If you are experiencing an emergency, please call 780-665-5134. We deem an emergency as no heat, no water, water leakage that will result in damage to your suite or another suite or in the common areas, flooding and fires. If a tradesperson attends and discovers it is not an emergency, you will be billed a fee. This number is for emergencies only.
  • For non-emergencies (noise or smoking complaints and suspicious activity), please click here to fill in the General Complaints form.
I have a balance on my account; how do I pay?

Please e-transfer payments@BigLakePointe.com and include your building and suite number for faster processing.

I need something fixed; what do I do?

Please visit the Resident Care webpage and submit a maintenance work request. Click here,

Please note this is not monitored on weekends and holidays; if you have an emergency (fire, flood, no heat or no water) please contact 780-665-5134

Is smoking allowed on the property?
  • All buildings, including balconies, are non-smoking. Designated smoking areas are located outside and away from entrances.
  • No smoking includes no vaping, cigarettes and marijuana.
  • This is STRICTLY enforced and smoking outside designated areas may result in your eviction.
I have a visitor; can they park here?

Visitors can park for free up to 48 hours.  Please register them online here.

  • Unregistered vehicles may be towed or ticketed.
  • NOTE: Please do not put spaces in the license plate information.
  • For stays longer than 48 hours, please contact the site office at 780-665-5134
I have a new pet! What do I do?

Please email our office to fill out an information form about your new furry friend at live@BigLakePointe.com. Fees do apply.

  • 10 Nevada Place is cat & dog friendly (max 2 per unit) and does not have a size limit on dogs. No aquariums or caged pets allowed.
  • For cats, there is a one-time, non-refundable pet fee of $150 per cat and no monthly fees.
  • For dogs, our fees are $35 per month per dog.
  • 12 Nevada Place is PET FREE.
Where are the garbage and recycling bins located?
  • Please flatten all cardboard boxes to ensure there is room for everyone’s cardboard.
  • Recycling and garbage bins are located in the parking lot.
  • Please place all items inside the bins so they can be picked up. Items left outside the bins anywhere on the property will result in a minimum $200 fine.
I have a large item to dispose of; what do I do?

Large items left anywhere on the property will result in a charge on your account.  Please contact a charity to donate to, a garbage disposal company or haul the item to the garbage dump yourself.

What is permitted on my balcony?
  • A propane or electric BBQ and seasonal decorative items are permitted on your balcony.
  • Garbage and bottles are not allowed to be stored on your balcony.
  • All balconies must be in a presentable state
  • There is no smoking on your balcony or anywhere in your suite. Please use designated smoking areas.
I'm not planning to renew; what do I do?
  • Complete the Notice to Vacate form and return to the office or email to live@BigLakePointe.com.
  • A move out package will be delivered to your suite after we’ve received your notice to vacate.
I need to move out before the end of my lease; what do I do?
  • Review your lease for the obligations associated with leaving your unit before the end of your lease term.
  • Complete the Notice to Vacate form and return to the office or email to live@BigLakePointe.com.
  • An email will be sent with your lease break options and a move out package will be delivered to your suite after we’ve received your notice to vacate.